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Wireless Support Tips

Try these simple troubleshooting tips

The loss of your internet connection may happen for several reasons, but usually means that one or more of the devices on your home network has lost connectivity, or may need to be power cycled. Check the following:

  1. Make sure the power adapter (also called Power over Ethernet or POE) for the CPE radio on the roof is plugged in and working. ( This AC power supply typically has a green LED on it. )
  2. Make sure the physical network cables are connected to the wall plug, the computer and to any other network devices such as a wired or wireless router.
  3. Make sure all network devices have power.
  4. Power cycle the CPE radio on the roof by unplugging the power adapter. Wait a minimum of 15 seconds and plug the device back in. NOTE: If the power adapter is plugged into a power strip, power cycle the power adapter itself not the power strip.
  5. If you have a router, wireless router or other network device, then power cycle the device(s) by unplugging the power. Wait a minimum of 30 seconds and plug the device back in. NOTE: If the router or other network device is plugged into a power strip, power cycle the router/device itself not the power strip.
  6. Make sure the Internet and network settings for your computer are correct and reboot your computer. If you are connecting wirelessly with a laptop, make sure the wireless feature is turned on, and you are in range of your wireless router.
  7. If none of the steps above work to restore your Internet connection, please call Our-Town Technical Support at 254-965-4323.

Connect Assist

To avoid the headache of costly onsite service calls sign up for Our-Town's new Connect Assist service.